Planned pattern
The Dashboard Changes the Behaviour
People learn what the display notices and adjust their work to be seen by it.
How it starts
A dashboard promises shared visibility. It gives a messy system a single surface.
How it drifts
The display becomes the audience. Work that updates the dashboard feels more real than work that helps the outcome.
What to watch
Look for teams discussing chart movement more than customer, operational or decision quality.
Questions worth asking
- What does this dashboard make important?
- What does it hide?
- Which behaviour changed after it appeared?
Comment carefully
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