Planned pattern
The Tool Buys the Reform
A product purchase is treated as if the organisational change has happened.
How it starts
A tool is bought to make a broken process easier, clearer or more consistent.
How it drifts
The purchase becomes proof of reform. The harder changes in ownership, incentives and practice are deferred.
What to watch
Watch for implementation plans that spend more effort configuring the tool than changing the operating model around it.
Questions worth asking
- What behaviour must change outside the tool?
- Which decision does the tool not make easier?
- What problem survives go-live?
Comment carefully
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